Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

• You can even set different call flow charts for different parts of the day.

• You may like to transfer call to your agent in office time.

• Our fully integrated panel gives you option to configure your IVR options

• Record voice mail in non-office time.

• You can change or update any uploaded voice clip or change the flow anytime from anywhere.

CloudShope provides you new number to receive calls. If you still want to use your existing number then you need to setup call forward of your number to CloudShope number.

Simply call one of our sales staff and they will give you a number of options to suit your business needs.

CloudShope makes sense for any business, but particularly those businesses that don’t want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as CloudShope. Also, because CloudShope is provided as Software-as-a-Service (SaaS) it has no capital expenditures which makes it much more appealing to most businesses that don’t want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image CloudShope provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.